More Loan Services

Borrowing Regulations

The Library is open to students and staff of the University. Users may borrow library materials up to a maximum quota and for the loan period according to the category they belong to as stated in the Library Regulations.

Book Return and 24-Hour Book Drop

Books borrowed from the Book Collection must be returned to the Library on or before the due date to the Loan & Return Counter. Late return of a book is an inconvenience to other users and is subject to a fine as specified in the Library Regulations.

Users may return books borrowed from the Loan & Return Counter through the 24-hour Book Drop which is located at the Library side entrance, on the Podium walkway towards the Hung Hom MTR Station. An express book drop is also available at the Loan & Return Counter on the P/F.

Library Notice

All library notices, such as date due reminders, overdues, fines, recalls, and requested item pick-up notices, are emailed to users, i.e. Staff Email for PolyU and CPCE staff, PolyU Connect for PolyU students, College Webmail for CPCE students, and user's own email account for non-PolyU account holders.


All loans are subject to recall any time with the exception of Reserve books and other short-loan items. Once being recalled, the item has to be returned in 28 days or by the original due date, whichever comes earlier. Recall notices with revised due date will be emailed to users and recalled items must be returned on or before the specified due date. Late return will be treated as an overdue and is liable to a fine.

Request for Searching Items Not on Shelves

If an "Available" book, serial item or Reserve book is not found on shelves, user can report the case to the Loan & Return Counter.  Our staff will try to locate the item.  User will be informed of the result by phone or email.

Request Service for Remote Store Materials

The Request Service allows eligible users to request the Library's low-usage books, journal articles and audio-visual materials from the Library Remote Store. It is the Library’s target to deliver the items to the requestors within two working days.


All users are eligible for this service, except Reader Card holders who are not granted borrowing rights.

Requesting and Borrowing Books and Audio-Visual Materials
  • All borrowing privileges regarding loan quotas, loan period, pick-up period, recalls and renewals are the same as those for books in Book Collection and items in Audio-visual Collection. For details, please refer to Loan Privileges for Library Users.
  • Requestors will be notified to pick up the requested book or audio-visual materials via email within a certain period of time as indicated in the Pick-up Notice.
  • Users should pick up the requested books at the Loan & Return Counter (P/F) or audio-visual materials at the Multimedia Commons Counter (3/F).
  • Users can return the books to the Loan & Return Counter or via the 24-hour Book Drop and the audio-visual materials to the Multimedia Commons Counter.
Requesting Journal Articles
  • Users can fill in an online form to request for particular journal articles from the Remote Store.
  • A PDF file of the article will be emailed to the requestor’s official PolyU email account (or registered email account for Graduate Card holders or JULAC Card holders).
  • In the case where the requested journal articles are available in e-journal version, the users will be provided the relevant hyperlink for accessing the articles.
Requesting Printed Serials
  • For those requesting entire printed bound journals or serials from the Remote Store, they will be notified to pick up the items via email within a certain period of time as indicated in the Notice. 
  • Users should pick up the requested items at the Loan & Return Counter as soon as possible after receiving the pick-up notice.
  • Loan period of printed serials/journals:
    • Academic staff and postgraduate students – 2 days
    • Other users – for in-house use only; item return on the same day
  • Users are required to return the items by hand to the Loan & Return Counter.
Request Procedures
Books, Printed Serials and Audio-visual materials

In OneSearch Platform

  • Once you find the desired item, click SIGN IN on the top right hand corner of the screen.
  • Sign in to your library account with your NetID and NetPassword.
  • Click on “Request” in the book record and select the desired copy.
  • Requestors will be notified by email when the requested item is ready for pick-up. Please check your email account regularly.
Journal Articles

In OneSearch Platform

  • Once you find the desired item, click on Details tag and click “Fill form to request” appeared on right side of the window.
  • Fill in the form with necessary information and submit.
  • Requestors will be notified by email when the requested item is ready for pick-up. Please check your email account regularly.
  • In case you wish to request the entire printed bound journal, please indicate so in the Remarks field.


For any enquiries on borrowing services, please contact the Loan & Return Counter at 2766-6864.

Self-checkout Service

Library users can check out library materials by themselves using self-checkout stations in the Library.

Location of Self-checkout Stations Type of Materials
P/F (near the Library exit) Books (EXCEPT Reserve Collection which should be checked out through the self-checkout station in the Reserve Collection Area)
Reserve Collection Area, P/F Reserve Collection
Multimedia Commons, 3/F Audio-visual materials shelved in Multimedia Commons