Physical Resources Retrieval Service

In view of the latest development of the coronavirus epidemic where Library Study and Collection Spaces are closed, PolyU/CPCE staff and students can request online for retrieval of print books and physical AV resources of the Library.

Eligibility: PolyU/CPCE Students and Staff

Effective Date: From 21 July 2020 to 1 Sep 2020

Service Coverage:
Retrieval service provided for loanable books and AV materials from the following Collections only:

  • Book Collection
  • Book Collection (Large)
  • i-Space Book Display
  • Audio Visual Collection (Items on 7-day loan only)

Books of Reserve Collection and AV materials (3-day loan) are available first-come-first-served on shelves in the Reserve Collection area on Podium Floor. Users can borrow these materials using the self-checkout station in that area.

Books of PolyU Reads and new books on display are available first-come-first-served on the circular shelves of Current Awareness Centre on Podium Floor. Users can borrow these books using the self-checkout station near the Library exit gate.

Newspapers, magazines, journals, other in-house use materials, and items from remote store are NOT available for retrieval and checkout.

How to Submit Request: Request via OneSearch
Steps to submit request can be found here.

Processing Time: Pickup notices will be emailed to users' PolyU Connect/Staff Email accounts in 1-3 working days (excluding Saturday, Sunday, and public holidays)

Pick-up Location: Self-pickup from the Hold Shelf in the Reserve Collection Area, Podium Floor of the Library

Pick-up Period: 10:00 am - 7:00 pm (Mon - Fri), closed on Sat/Sun/public holidays; Items retrieved will be kept for 7 days after the pick up notice is dispatched (The last pickup date is shown in the pickup notice).

How to Check-out: Use the designated self-checkout station in the Reserve Collection Area

How to Return: Return at the book drops of the Library. (1) Book Drop underneath the table of the Loan & Return Counter when the Library is open, or (2) Book Drop located outside the campus turnstiles on Podium Level (near public footbridge towards Exit A Hung Hom MTR Station) when the Library is open or closed.


Please always refer to the Library homepage for latest service hours and arrangements before your visit.



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