Featured Resources for School of Hotel and Tourism Management
The Library has subscribed to Skift Pro for daily news updates and Skift Research for proprietary analysis and data. If you need additional information or data, you can request it directly on the report pages using the “Ask an Analyst” form.
Additionally, the generative AI tool “Ask Skift” is available for quick summaries and in-depth insights through natural language queries.
Media Resources
Customer service: What Disney taught me about how to deliver "wow" customer experiences
The case study was presented by Dr Robert Ford from the University of Central Florida. He introduced the principles of “Guestology” and explained how it forms the foundation of Disney’s renowned customer service . He discussed the importance of creating memorable experiences for customers illustrating his points with engaging examples.
熊貓家族; 海洋公園營運
"一對大熊貓龍鳳胎終於和市民見面, 大批粉絲已經急不及待想先睹為快, 海洋公園有甚麼新安排? 六隻大熊貓分別居於兩個展館, 隨著大熊貓姐弟成長, 兩年後將不敷應用, 海洋公園有何擴建大計? 這股熱潮又如何延續下去?" -- now 新聞website.
New Additions and Trial Databases
New Additions:
e-Resources on Trial (Full list):
Web of Science Research Assistant (AI Tool)
[Expiry: 31 Dec 2025]
The Web of Science Research Assistant is a tool powered by generative AI that helps users find relevant content and easily navigate complex research tasks. The key features include:
- Accelerating your understanding of core concepts with concise overviews and commentaries.
- Providing detailed views of referenced documents and offering AI-generated responses to help determine your next research steps.
- Allowing exploration of dynamic visualisations and performing light analytics, such as co-citation networks, topic maps, and trend graphs.
CAS BioFinder
[Expiry: 31 Dec 2025]
CAS BioFinder is engineered to accelerate research and development in drug discovery by integrating diverse data types and analytical tools. Its functionality is built upon three core pillars:
- Integrated data platform
This platform offers comprehensive coverage, seamlessly unifying chemical, biological, and translational data with complete experimental results. Enriched with detailed scientific metadata for deeper context, it ensures data integrity through rigorous normalisation and harmonisation. - Innovation engine
This component features advanced analytics to identify critical patterns and trends. It employs predictive modelling, trained on the entire corpus of integrated data, to generate accurate forecasts. Users can then explore these insights through intuitive visualizations and dynamic clustering methods. - Customizable experiences
The platform can be tailored to specific research objectives. It supports bespoke workflows and machine learning training via robust APIs, enables the secure integration of proprietary client data, and allows for the customization of predictive models and user flows.
Remark: Please log into CAS SciFinder and use the three-dot menu on the top left to navigate to CAS BioFinder.
PolyU Library AI Chatbot