Tag: Enquiry Services

New Library Service Arrangements

Starting July 2025, the Library will implement new service arrangements to optimise manpower and resources for better service delivery to students and staff. Changes include adjusted counter hours and services, expanded self-service facilities, and the integration of AI and advanced technologies into library services.

Meet “LiBot” – Our 24/7 Library AI Chatbot!

This innovative AI-powered chatbot helps you find information and answer your queries about our library services, anytime and anywhere. It provides instant answers based on the published Library content from website and guides, with source links for your easy verification.

New Number for WhatsApp-a-Librarian

Did you know the new number for our WhatsApp-a-Librarian service? Learn more about our WhatsApp service and other channels to make enquiry and suggestions to the Library!

Responsive Online Enquiry and Reference Services

The Library has adopted an agile approach to support the online enquiries and reference services for students and staff when in-person Library services were suspended due to COVID-19 pandemic. 

Got Questions? Ask us!

Help is always available at the Library. We’ll help you get started or connect you to staff with right expertise. Find out more about the channels here!