Library Survey Results 2025

The annual Library survey assesses user perceptions and satisfaction, offering valuable insights into how we can enhance our services to better meet their needs.

During the survey period from 27 March to 24 April 2025, we received 1,635 responses from our target users.

Overall Satisfaction

This year, the overall satisfaction (all users) remained at a high level of 4.29/5 (vs 4.30/5 in 2024). Notably, Postgraduates (4.48/5) reported a higher level of satisfaction when compared to Academic/Research staff (4.34/5) and Undergraduates (4.17/5).

Top-Performing Service Areas

Among the 18 key service areas, the highest scores were recorded for the following.

Written Comments

By analysing the written comments, we also pinpoint several areas for improvement to address user needs: library collections, printing & charging, laptop computers on loan, and toilet hygiene. For our follow-up plan, please visit our full report.

Selected Notes of Appreciation

Lucky Draw Winners Among Survey Respondents

All participants in the survey were entered into a lucky draw for exciting prizes. Congratulations to the winners!