HKALL Borrowing Services

HKALL service is for requesting books which the PolyU Library does not possess or when all its copies are out, but have the status "Available" in other UGC funded University Libraries. * 

* Not all books with the status "Available" in other UGC funded University Libraries are open for HKALL request service.

Why it shows “HKALL request not available”?

Possible reasons:

  • The items is available for loan at PolyU Library
  • The item is in a non-loanable location at its home library (Reserve, Special Collections, etc.)
  • The item is in a non-loanable format (DVD, CD, serials, etc.)
  • Borrower is not eligible for HKALL service
  • Borrower has reached quota limit for HKALL loans and holds
  • Borrower’s account is blocked


Staff and students on all programmes leading to PolyU awards are eligible to use HKALL.

External users (e.g. graduates, special borrowers, JULAC users from other libraries, retirees, etc.) and extension students who are non-PolyU-awardees are excluded.



  • The maximum is 30 items for Academic / Academic equivalent staff and 15 items for other eligible users. The quota includes both loans and holds at any one time.

Loan periods and recalls

  • Academic / Academic equivalent staff can borrow 30 books and postgraduate students 15 books for 30 days, subject to recall after 15 days. The revised due date will be emailed to Outlook (for staff) and PolyU Connect (for students).
  • General grade staff and undergraduate students can borrow 15 books for 15 days.


  •  All HKALL books can be renewed, if no user has requested the item. Any overdue fine will be recorded automatically.

Overdue Fines

  • Fines for overdue HKALL books are charged at the same rate as fines for PolyU books.

Loss and Damage

  • Borrowers shall be held responsible for any loss or damage of the HKALL books and abide by the penalty policies of the lending libraries.

Borrowing and Returning

  • After receiving the Pickup notice via email, collect the requested HKALL books from the Self-pickup Station in the Reserve & Audio Visual Collections area on P/F of the Library.
  • Return HKALL books at the Loan & Return Counter of the PolyU Library.



Placing HKALL requests

You may submit the request by clicking the "HKALL Request" link/button after signing in with your NetID and NetPassword.

  1. Search HKALL and select the title.
  2. If copies with the status "Available" are found, click "Sign in" under "How to get it"
    Screen dump
  3. Follow the on-screen instruction to sign in your library account.
  4. Click "HKALL Request" under "How to get it".
    Screen dump
  5. Click "SEND REQUEST" to confirm.
  6. Wait for email notification.


Collecting the requested HKALL books from the Self-pickup Station

When a requested HKALL book is ready for pickup at the Self-pickup Station, you will receive a Pick-up Notice via your official PolyU/CPCE email account.

  1. Tap your PolyU staff or student card on the card reader.
  2. Select the item(s) you want to pick up OR press “Select All”.
  3. Click “Confirm Pickup”.
  4. Collect the item(s) from the opened locker(s)*
  5. Close the locker door(s).
  6. Click “Done”.

* Once the selected locker(s) is/are opened, the requested item(s) inside has/have been checked out to your Library account with due date shown on the screen.

You can check the due date and renew the loan conveniently by logging in to myRecord via the Library homepage.

For assistance, please contact the PolyU Library Enquiry Counter or call 2766-6863.