 |
In March 2007, the Library conducted a student survey to collect views and feedback of students on our services and resources. A total of 1,210 valid responses were received. Same as last year, students were asked to indicate how important various aspects of library services were, and how well we performed. On a 5-point scale, 99% of the respondents are either very satisfied with or find the services provided by the Library acceptable, giving a rating of 3 or above. The overall satisfaction rating is 3.96 which is slightly lower than that of last year (3.98). We would like to take this opportunity to thank all of the 1,210 students who spent their time to complete the survey questionnaire and provided us with their valuable feedback.
Following are a summary of the survey results and our responses to students' comments. |
|||
1. What matters most |
|||
(This chart shows the degree of importance students place on aspects of the Library's services) |
|||
|
|||
2. What we do best |
|||
(This chart shows the degree of satisfaction students place on aspects of the Library's services) |
|||
|
|||
3. Ranked Performance vs Importance |
|||
(Gap between Satisfaction & Importance: The Top 3 Performance Areas & the Bottom 3 Areas) |
|||
 |
 |
|
1. Too few scanners in the Library! We have to queue for a long time. The scanners are old and outdated too! To minimize waiting time and to improve scanning quality, we will upgrade the scanner in the Photocopying Unit (G/F), and add one new scanner each to Media Services (3/F) and Serials (5/F). 2. Photocopiers and printers are inadequate and of poor quality. Can you do something to improve? We found that students prefer to queue for the photocopiers at the Photocopying Room on G/F rather than using machines on other floors. To help to distribute photocopying traffic evenly in the Library, posters will be put up in all Photocopying Rooms showing the locations of photocopiers on other floors. The Photocopying Unit will also monitor closely the proper functioning of all Library copiers. 3. There are not enough textbooks in the Library! According to the Library's Acquisition Guidelines, a maximum of 7 copies of textbooks will be purchased. Special requests from academic staff will be considered by the Library if funds are available. Students should note that the Library cannot possibly purchase textbooks for every student. Students should purchase their own copies of textbooks for classroom use. To optimize access, the Library will purchase e-books if available. 4. Buy more Chinese books please! The Library acquires, on average, over 7,000 Chinese books each year. Intake of Chinese books is approximately 19% of the total books purchased annually. In addition to this, over 86,000 Chinese e-books are available via the Library's Apabi e-book (方正數字圖書). Subject to availability of funding and in accordance with our collection development policy, the Library will continue to acquire Chinese books for our users. 5. The 24-hour Study Centre is too noisy for studying after Library closes! To tackle the noise problem, Security Guards will step up after-hour patrolling of the 24-hour Study Centre. The Library will also review the Centre’s usage data to facilitate the long-term planning of study space. 6. The wireless network connection is unstable, signal is weak in some areas! The Library will co-ordinate with ITS for the enhancement of wireless network connection and bandwidth improvement. 7. There are not enough power sockets in the seating areas for us to use our notebook PCs. We have to use the wall sockets. This is hazardous because of the wires lying on the floor. Thank you for letting us know. We will review the adequacy of power outlets in all reading rooms and add more power sockets if necessary. There are a number of PCs with Microsoft application at the Media Services. Students should note that Library PCs are primarily for searching of library resources only. If you wish to work on assignments, please use the PCs at ITS computer centres or bring your own notebook PCs. 9. I like the new AVM online request service (currently on trial). Could you make this a permanent service? Yes. The Library is pleased to note that an overwhelming 92% of the survey respondents voted that the AVM online request service should be made available on a permanent basis. This new service will be incorporated in the 2007/08 Library loan policy. Thank you for your compliment. We will keep up with the good work! |
|
| Top Ten Most Read E-books | |||
Craig's Soil Mechanics. Solutions Manual |
 |
TCP/IP Illustrated, Volume 1: The Protocols |
 |
The Development and Management of Visitor Attractions |
 |
The Business Case for E-Learning |
 |
Pile Design and Construction Practice The fourth edition of this well-known book is fully revised and up-dated. It deals comprehensively with every aspect of design and construction of all types of piled foundation. A key feature of this book is the large number of worked examples, many of which are based on actual problems encountered in practice. |
 |
The Unabridged Pentium 4: IA32 Processor Genealogy |
 |
Estimating and Tendering for Construction Work The job of the estimator is explained in detail at every key stage, from early cost studies, through the preparation of the estimate, to the creation of budgets for successful tenders. Each step is illustrated with examples and notes, and appropriate technical documentation. |
 |
中国传统文化和语言 / 沈錫倫 中華民族有著悠久的歷史和燦爛的文化,中華民族的族際交際語--漢語是有著豐富的文學、文獻為背景的語言。要全面認識中國傳統文化，離不開對漢語及其記錄符號漢字的整合性分析。 |
 |
Sams Teach Yourself C++ in 24 Hours This book is designed to help you teach yourself how to program with C++. In just 24 one hour lessons, you'll learn about such fundamentals as managing I/O, loops and arrays, object-oriented programming, templates, and creating C++ applications- all in well-structured and easy-to-follow lessons. |
 |
宏观经济学 / 周軍 宏觀經濟學研究的是國民經濟運行中的總量及其相互關系。在學習宏觀經濟學的具體內容之前，首先有必要了解這門學科的研究對象、發展演變過程及其研究方法和理論體系。 |
 |
 |
A good number of academic staff joined the profiling workshop held by the Library on 27th April. The workshop introduced our newly selected book vendor, YBP Library Services. YBP was founded in 1971 as a bookseller to libraries and is affiliated to Baker & Taylor, a worldwide distributor of books, music, DVDs and video games. The workshop focused on "Books On Approval Plan” and demonstrated the various ways of selecting titles and pushing this information out to academics electronically by using GOBI Alert new title services. The workshop was very well received by academic staff who found the GOBI useful for their reserach work. Most staff indicated that they would like to join similar workshops in future. |
 |
|
Prepay multi-year Library Borrowers' tickets and enjoy 5% and 10% discounts for 2-year and 3-year subscriptions respectively:
Special Borrowers' Tickets HK$2,000 (1 year) / HK$3,800 (2 years) / HK$5,400 (3 years) PolyU Privilege Card Holders HK$750 (1 year) / $1,425 (2 years) / $2,025 (3 years). |
|
|
Examination papers for the first semester of the academic year 2006/07 are now available for reference at the PolyU Examination Paper Database. |
|
Starting from 15 March 2007, the loan quota for reserve books has been increased for a trial period as follows:
|
| Two new turbo printers joined our fleet. Over 130 PCs are now connected to LAN printers. Fast and convenient! Can print double-sided copies and staple too! |
|
本書為當代道學權威文山遯叟蕭天石先生所精心審訂主編，所錄不但為萬卷道藏中之精華，且尤多自明清以來未收入藏之上乘丹經與孤本佚籍，為一般學人及藏書家所罕觀者，因能補道藏書之不足。凡欲深究道學之玄微、丹鼎之秘奧，及欲從事超凡入聖、超聖入神之聖功修養，卻病延年、長生不老之命功修煉，與欲探究「道家別傳」之學的內容及其哲學思想系統者，均可參考本書。本書全十七集，外集兩種，共六百餘種，所選錄古本、孤本、鈔本秘籍，共達八百餘種，註釋集解者，則達千餘家，誠堪稱為空前未有千古不朽之鉅編。 |
|
 |
The Blackwell Encyclopedia of Sociology
|
Encyclopedia of Actuarial Science Drawing on the experience of leading international editors and authors from industry and academic research, this encyclopedia provides an authoritative exposition of both quantitative methods and practical aspects of actuarial science and insurance. |
 |
|
Our warmest welcome to the two new staff joining Pao Yue-kong Library! They are: |
|
Email: steve.oconnor@polyu.edu.hk |
 |
Mr William Ho Email: lbwkho@polyu.edu.hk |
 |
