FAQ

TOP FAQ


OTHER FAQ


General   BACK TO TOP

  1. Can I use my personal e-mail account to receive Library's notices?

    Yes, you can add one personal email address in your Library account. To add one, please login to your myRecord.

  2. Why do I need a Library PIN (Personal Identification Number)?

    You need one to identify yourself with the Library System before using online library services/resources, such as:

    • Viewing Circulation Record
    • Book Renewal
    • Book Request
    • Interlibrary Loan Request (for eligible users)
    • PolyU Institutional Research Archive Online Submission (for PolyU academic and research staff, research degree students, and academic equivalent staff)
    • iBooking System
    • Resources of Off-campus Access Rights - A from off-campus (for those who are eligible for this but do not have NetID and NetPassword)
  3. Are there any facilities for group discussion in the Library?

    Two Discussion Zones on G/F is designated for collaborative learning. 15 group discussion rooms are available inside the 24-Hour Study Centre (L001) and Discussion Zone 1 (L019) on the G/F. In addition, 6 group discussion rooms are provided in the 3/F Multimedia Commons for use of audiovisual materials and discussion in groups. These group rooms are available for reservation one day in advance via the iBooking System for use during Library opening hours. The Multipurpose Hall on P/F and Research Lounge on 5/F is also available for quiet discussion.

Computer Facilities   BACK TO TOP

  1. Can JULAC card holders use wireless network in the Library?

    JULAC card holders are not eligible to use PolyU WLAN service. However, they may use Eduroam or Universities WiFi service to connect to the Internet with their own university logins. Please refer to card holder's own university off-campus wireless network provision for more details.

  2. Can alumni and special borrowers use the Library’s wireless LAN connection?

    Non-PolyU Library users who are current PCCW or Y5ZONE subscribers may now connect to the Internet from the Library network. Non-subscribers may purchase a day pass online for temporary use.

    Alumni can register for NetID for free Wi-Fi service at: https://idportal.polyu.edu.hk/AlumniReg/inputUserInfo.action. Graduates of 2011 and onwards with PolyU-award can enjoy free Wi-Fi service with their NetID provided while studying in PolyU. They are NOT required to register again. For enquiries, please contact PolyU Alumni Affairs and Development Office at (852) 2766 4102 / alumni@polyu.edu.hk.

  3. Are there any scanners in the Library?

    Yes. There are flatbed scanners attached to two PCs in Research Enhancement Centre (REC) (3/F). High-speed color scanners are also available in the 3/F REC and Multimedia Commons (MC). All these scanning services are provided for free to users.

  4. Are there any PCs with application software in the Library?

    Multi-purpose PCs with application software are available at the REC IT Lounge (3/F), Multimedia Commons (3/F) and 24-hour Study Centre (G/F). A list of software/browsers installed on the public PCs can be found by clicking HERE.

Borrowing / Returns   BACK TO TOP

  1. How do we know if a book is being catalogued?

    (i) When a call number and subjects are assigned in the bibliographic record; &
    (ii) When the status is shown as “IN PROCESS”

  2. When a book is in the process of being catalogued, how long does it take before it is available for loan?

    (i) For “BEING PROCESSED” or “IN TRANSIT” (i.e. item reserved by requester) materials – A user may make a request through the help of a duty librarian at the Research Help Desk;
    (ii) For “IN PROCESS” materials – A user can make a request online.

  3. Can a user request an item that is in the stage of processing?

    (i) For “BEING PROCESSED” or “IN TRANSIT” (i.e. item reserved by requester) materials – A user may make a request through the help of a duty librarian at the Research Help Desk;
    (ii) For “IN PROCESS” materials – A user can make a request online.

  4. How can users view new books of previous display periods?

    When users click "New Additions" on the Library Homepage, select “Books”, and select a subject area, they have the options to view new books displayed "1 month ago" and "2 months ago".

  5. What can a user do if an "available" item is not found on shelf"?

    For circulation books, reserve books and journals, users may approach the Circulation Counter (P/F) for assistance.

  6. When will the reserved item be re-shelved if nobody picks it up? When will the cancellation notice be sent?

    [Note: PolyU books are on hold for 7 days / HKALL books for 5 days]
    (i) For PolyU books – The uncollected items will be re-shelved on the morning of the 8th day. A cancellation notice will be sent on the 9th day;
    (ii) For HKALL books – The uncollected items will be returned to the owning UGC Library on the 6th day. A cancellation notice will be sent on the 7th day.

  7. Can a user pick up a requested item on the last day of the pick-up period, i.e. the 7th day (for PolyU books) / 5th day (for HKALL books)?

    Yes.

  8. Can Graduate and Special Borrower Card Holders borrow an individual study carrel for private study?

    No.

Renewals / Requests / Recalls (PolyU Books)   BACK TO TOP

  1. When should a recalled item be returned?

    All recalled items must be returned on or before the revised due date.
    [Note: The guaranteed minimum use period is 28 days. If the user has the book for over 28 days and the item gets recalled, then the user still has 11 more days to keep the book.]

  2. Will an item be recalled even if it is just charged out?

    Yes. However, a user can still keep the book for 28 days.

  3. Can a user renew a book on or after the due date? When can a user renew his books?

    (i) For books of term loans - Users can renew them within 28 days of the due date;
    (ii) For books of 4-week loans – Users can renew them within 7 days of the due date.
    [Note: All books loaned from the Book Collection can be renewed twice be it on or after the due date, as long as there is no one requesting for the same item. Overdue fines will be recorded automatically.]

Card Application   BACK TO TOP

  1. Can all postgraduate students apply for JULAC cards?

    UGC-funded, PolyU's self-funded postgraduate degree students or UGC-funded postgraduate non-degree students are eligible to apply for a JULAC borrower’s card. They can approach the Circulation Counter to check their eligibility.

  2. Can all undergraduate students apply for JULAC cards?

    UGC-funded undergraduate degree students can apply for reader access (without borrowing privilege) to other institutions subject to a fee of $50 for each registration and renewal. Registration is valid until the end of the academic year (i.e. 31 July each year).

Electronic Resources   BACK TO TOP

  1. How do I access the full text of an article via Google Scholar?

    There are various ways to access full text articles via Google Scholar. Please refer to the steps mentioned here, under “4.Display Full-text Articles on Google Scholar".

  2. Can we view or download e-books that are found in the search results after using Hong Kong Academic Library Link (HKALL)?

    No. HKALL allows users to request printed books only.

  3. How do I know the number of concurrent users for individual e-book/e-journal?

    In Classic Catalogue, no. of concurrent users is indicated under "Click on the following to access" e.g. Connect to MyiLibrary resource (3 concurrent users)

    In OneSearch, by clicking "Details", the same information is displayed in "Links" box on right hand side of screen display.

    Note : No information on concurrent users shown implies the resource caters for unlimited concurrent users.

  4. What is Demand Driven Acquisition (DDA)?

    E-book publishers/suppliers offer library users access to thousands of e-book titles but the Library only pays for titles actually browsed or downloaded by library users. Library users can discover the DDA records in OneSearch and Classic Catalogue. Please see sample records as below.

Audio-Visual Services   BACK TO TOP

  1. Can we renew audio-visual items?

    Only those audio-visual items on 7-day loan can be renewed for up to 2 times if nobody has placed a request for them.

  2. Can audio-visual materials be reserved?

    Yes. For teaching and class preparation purpose, teaching staff can book audio-visual materials in advance for use on a specific date.

Exam Papers / Reserve Books / Closed Reserve Items   BACK TO TOP

  1. Are all examination papers available?

    Our examination paper collection starts from 1969. However, the availability of specific papers depends on the instructor’s decision.

  2. Does Reserve Collection and Closed Reserve keep the outdated course schemes?

    Course programmes are kept date back as far as 1973. They can be accessed online via the PolyU Course Programmes Database.

  3. Some graduates often ask for syllabuses of years ago. Where can they get them?

    Graduates need to check with Circulation Counter whether the course programmes they are looking for are available. If so, a special permission will be arranged to let them in for consultation.

  4. Where and when to return a Reserve book?

    Books in Reserve Collection are available for hourly (24 or 60) or 7-day loan and they should be returned to the Circulation Counter on the due date and time specified in the receipt issued by the RFID self-check unit.

    If the end of the 24-hour or 60-hour loan period falls within the closing hours of the Library, you will find in the receipt that the due time has been adjusted automatically to
     within one hour after the Library opens. You may return the book through the Library Bookdrop anytime before the Library opens.

  5. Under what criteria will an item be relocated from Book Collection to Reserve Collection?

    Based on:
    (a) lecturer recommendation
    (b) outstanding requests: when there are 5 or more holds of the same item.
    (c) high-demanded items.

New Materials Recommendation   BACK TO TOP

  1. Who can recommend new materials to the Library? Can Graduate and Special Borrower Card holders make recommendations?

    (i) For audio-visual materials & books: PolyU staff and students can make recommendations, but recommendations from students, graduates, and general grade staff should seek approval or endorsement from Collection Development Working Team (book) before placing orders. For expensive items, endorsement from teaching staff is required.

    (ii) For serials: Only academic or equivalent staff can make recommendation. Due to budget constraint, all new journal/database recommendation should be endorsed by Collection Development Working Team.

Photocopying / Printing   BACK TO TOP

  1. Where to buy a photocopying card?

    The Library is now phasing out the photocopying card namely Flexicard and will terminate its support for this card after 30 Jun 2017. No more photocopying cards are sold in the Library. Users are suggested to use up the remaining value of their photocopying cards and return them to the Library to refund for the card deposit (HK$10) not later than 30 Jun 2017.

  2. How can I print large PDF files from instructors’ online websites or Blackboard platform?

    Users are suggested to download the PDF files to the computer desktop first and print the files from the desktop. This can avoid the problem in printing the file directly from the online webpages.

3D Printing   BACK TO TOP
  1. What is 3D printing?

    3D printing known as desktop fabrication or additive manufacturing is a prototyping process whereby an real object is created from a 3D design. The 3D printer prints the design layer by layer and form a real object.  (Source: www.3ders.org)

  2. Can the printer build any design I have?

    Not all models come out exactly as the design. Usually objects having overhangs, i.e. parts suspending in mid-air, may not turn out as well as those with less hanging parts. Other factors that may lead to printing failure include the complexity of the stl file, error during the design process, or inappropriate type of build material.

  3. What materials is used in the 3D print?

    The Library's 3D Printers use PLA filament, a commonly used materials in desktop 3D printing. Being odorless and low-warp, it is a bio-degradable type of plastic  made from renewable resources (corn-starch) and requires less energy to process than traditional (petroleum-based) plastics.  For more information, check the Wikipedia entry for Polylactic acid.

  4. Can I choose more than one color of materials?

    No.  Our printer prints in one single color at a time.

  5. How long will the printing take?

    The printing time depends on the object size, design, layer height and complexity.  Our printer may take 1 hour for printing an object in 10 grams. 

  6. Is there any size limit?

    Our printer cannot build an object exceeding this dimension: 300mm x 350mm x 400mm (H).

  7. What if an error occurs during printing?

    You would need to reschedule for another appointment. The Library will not charge you if it is the printer's failure; if it is an error of the design or the file itself, you would still need to pay for the charge.

  8. Where can I download files of printable models?

    You may try the following website for downloading files of printable models:

  9. What software do I need to make a 3D design?

    There are many 3D modeling software, some are available for free download such as:

    • Autodesk 123D
    • Google Sketchup Make
    • Tinkercad (online tool)
    • 3Dtin (online tool)
    • OpenSCAD
    • Blender

More free and commercial 3D software can be found in this software list.

Research Support   BACK TO TOP

ORCID
  1. How can I register an ORCID?

    You can refer to the steps listed in the guide ORCID: New Users who do not have an ORCID account to register one with the PolyU ORCID registration system.

  2. What if I forgot my ORCID login password?

    You can click on “Forgotten password” link available at the ORCID Sign in page. You will be asked to enter the email address used to register for your ORCID iD. An email will be sent to this email address and you can follow the steps to reset password. Then you will be asked to sign in with your email address/ORCID iD and new password.

    If you forgot the email address that you are using for ORCID or you no longer have access to this email address, please contact support@orcid.org.

    For more information, please read ORCID Registration and Authorization.

  3. Does ORCID provide citation data of my works at the ORCID profile?

    ORCID does not provide citation analysis directly on your ORCID profile page. However, it lets you seamlessly link to your profiles in citation databases such as Scopus or Web of Science, hence allowing you to quickly obtain citation numbers for your publications. Here are two ways to quickly obtain citation numbers of your publications from your ORICD profile.

    Option 1: Click the URL of the works which being added to your ORCID profile. Given that the works are indexed by Web of Science and Scopus, it will bring you to the database page and you will see the number of time cited of your works.

    Option 2: Link up your ORCID with Researcher ID (from Web of Science) and/or Scopus Author ID. You will find both IDs (with hyperlink) are displayed on your ORCID, by clicking the IDs, you will be brought to the author profile page at each platform and you can find the author citation metrics. Besides, after linking up the IDs, you can use your ORCID to quickly search your publications and track citations in Web of Science and Scopus.

    For more information, please visit the guides:

Reference Management Tools   BACK TO TOP
  1. What is the product key I am required to give during installation?

    You do not need to provide a product key during installation. You are asked to provide the product key because you did not extract all files after downloading the EndNote for Windows.

    Please right-click on the zip file and select "Extract All" before installing EndNote Desktop for Windows. After this step, click the “ENX7Inst.msi” to install EndNote. If you do not extract your files, you will be asked to provide a product key during installation. Refer to Installation Guide (Step 3) for details.

  2. Where can I find training materials for EndNote and other reference management tools?

    You may refer to our quick start guides below:

PIRA   BACK TO TOP
  1. What is PIRA?

    PIRA is an online platform that actively collects and disseminates the research and scholarly outputs created by the PolyU community. By showcasing the publications, research interests, activities and academic achievement of PolyU's scholars, the PIRA aims to increase the visibility of the University's research outputs and facilitate knowledge transfer.

    For more details, please refer to this guide.

  2. What is included in the PIRA?

    Staff Details: Data for our Researcher Profiles are obtained from departmental pages and the PolyU Experts Directory.

    Research Outputs: Data presented on Researcher Profiles is mainly obtained from PolyU Research Output System (ROS) managed by Research Office. Other sources include Web of Science, Scopus, PubMed Central, etc.

    Organizational Details: All the faculties, schools and departments in PIRA are based on the University’s organizational hierarchy.

    Patents: Data is received from PolyU’s Innovation and Technology Development Office.

    Theses: Theses of Master of Philosophy and Doctoral Degrees awarded by the Hong Kong Polytechnic University are provided by Research Office.

    For more details, please refer to this guide.

  3. What type of materials in the Research Output System will be included in the PIRA?

    Scholarly works in the following categories that are reported to the Research Output System (ROS) will automatically be loaded into the PIRA:

    • Scholarly books, monographs and chapters
    • Journal publications
    • Conference papers
    • Creative and literary works

    While all metadata of these scholarly works will be made public, only resources that are suitable for open access will have the full text added by PIRA staff. PolyU academic and research staff are encouraged to send their final manuscript (Post-print) for these items via ROS page, or email their articles to the PIRA staff at lbira@polyu.edu.hk.

    For more details, please refer to this guide.

  4. How do I get my work into the PIRA?

    There are four ways in which PolyU academic and research staff, research degree students, and academic equivalent staff can submit and deposit their scholarly outputs into the PIRA:

    For more details, please refer to this guide.

  5. What are the benefits of depositing my work in the PIRA?

    Having your research work indexed and archived in the PIRA will bring you the following benefits:

    • Showcase: a complete catalogue of research and teaching activities
    • Visibility: discoverable by search engines, like Google
    • Networking: highlight author identifiers & research interests
    • Preservation: permanently archived
    • Usage: with number of views, cites and downloads
    • Impact: increase the chances of being discovered and then cited

    For more details, please refer to this guide.

Open Access   BACK TO TOP
  1. What are Gold Open Access and Green Open Access?

    Generally, Gold Open Access (OA) refers to publishing works in open access journals, while Green OA refers to self-archiving published or pre-publication works in an institutional repository, a disciplinary archive. Visit this Guide for more information.

  2. Does PolyU join any Open Access Membership?

    PolyU is a Supporter Member of BioMed Central (BMC) and Springer Open, which means PolyU authors will enjoy a discount when publish in BMC and SpringerOpen journals. Also, PolyU Library is a member of SCOAP3, which means PolyU authors can publish in any SCOAP3 journals at no direct cost. Visit this Guide for more information.

  3. How can I determine if an Open Access journal is a good one?

    There is no single criterion that determines whether or not a journal is reputable and of good quality. Refer to this table “OA Journals Quality Indicators” for more details.