As an integral part of the Library's quality assurance process, the PolyU Library has been conducting user satisfaction survey annually since 2000.

Moving it a step further, the Library together with all other JULAC libraries except the Hong Kong Baptist University, decided to participate in the LibQUAL+™ 2007 Survey offered by the Association of Research Libraries (ARL). The reasons for having this project are 2 folded: First the Library thought it desirable to introduce an internationally recognized tool such as LibQUAL+™ for measuring user satisfaction. And secondly, given that most UGC libraries would participate, the survey would be useful for libraries to make comparison locally and internationally.
Survey Results
Library Analysis: Full Report
PolyU Library LibQUAL+™ Results#
JULAC LibQUAL+™ Results (Consolidated results of CityU/CUHK/HKIED/HKUST/HKU/LU/PolyU)#
ARL (Association of Research Libraries) LibQUAL+™ Results#
CARL (Canadian Association of Research Libraries) LibQUAL+™ Results#
 
Vote of Thanks to All Survey Participants & Congratulations to Prize Winners
We would like to extend our sincere thanks to each and everyone of you for taking the time to share your views with us. Your participation in our assessment process has proved to be extremely helpful. The Survey results are being used by the Library to better meet your needs and match your priorities for resources and services.
 
What have been done...Our Next Steps
The complete PolyU LibQUAL+™ Survey results, together with 2,891 user comments and also comparisons with other JULAC libraries and 3 library consortia: ARL, SCONUL, and CARL, were analyzed and presented to Library staff and the Library Management Team in early February 2008. The top 5 most important services and the top 5 areas needing improvement were identified. Library Strategic Planning Working Groups/teams were assigned to study in-depth these 10 areas for enhancements. Improvement plans will be incorporated into future Library Business Plan and the Library Preferred Scenario for implementation.
# Acknowledgment:
These reports were produced by LibQUAL+® for the Hong Kong Polytechnic University - Pao Yue-kong Library. LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). For more information, visit www.libqual.org.